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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Terry Vanzanella

June 27, 2024

1  out of  5 rating by Terry Vanzanella
"I trained Rick when he was a green agent from Calf. I worked for him for about 3+ yrs. I had been with State Farm for 35 yrs @ the time. Then he calls me in his office after almost 3 yrs with him & tells me he's letting me GO! I was shocked! No reason was given. I was told to pick up my stuff & leave!! (this was after I had 40+ yrs State Farm AND TRAINED HIM & his new staff for over 3 yrs ) Never would tell me why!"
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Christopher Wittekind

January 27, 2024

5  out of  5 rating by Christopher Wittekind
"Let me just start by saying that changing insurance has never been this painless! I recently contacted State Farm Rick Hittle's office to explore my options, and I can't say enough good things about the experience. From the moment I spoke with Imani, I knew I was in good hands. Imani was friendly, knowledgeable, and incredibly patient with all my questions. I never felt pressured or rushed, and I truly appreciated her willingness to go the extra mile to find the right coverage for me."
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Blanca Renteria

January 19, 2024

5  out of  5 rating by Blanca Renteria
"I have been a customer of State Farm for about a year now and I have interacted with a few of the staff members, they have always been patient and very helpful with all my questions. Any changes that I have needed done have been taken care of effectively and in a timely manner. Imani and Julie are great!"
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Carolyn Campbell

January 16, 2024

5  out of  5 rating by Carolyn Campbell
"Excellent customer service and does a great job helping you analyze your insurance needs. He doesn't recommend products you don't need. He is very honest and has a lot of experience!"
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Ashley Hunter

December 27, 2023

5  out of  5 rating by Ashley Hunter
"Great customer service"
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December 18, 2023

5  out of  5 rating by Jessica
"Julie is the best in the office! She is very responsive to calls/emails and willing to walk me through all aspects of my insurance policies. If she ever left Rick or State Farm, I’d have to follow. She is THAT great and I can tell she truly cares. She’s a keeper!"
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Just A MedicalProfessional

December 13, 2023

1  out of  5 rating by Just A MedicalProfessional
"Unfortunately, I was in an accident and I explained to this branch that I’ve never been in an accident, never even had so much as a speeding ticket. This is the time when I needed to be informed and in the know on the process. Instead the agents I dealt with were content with shrugging the traumatic situation off and keeping me guessing. I was under the impression insurance agents act as a liaison. I had to find out in this circumstance that somehow the agreed upon rental coverage when I signed up wasn’t on my coverage… no assistance with a rental or trying to rectify their mistake. Instead, the blame was shifted and they tried to say I remembered wrong. Then, had 2 appraisal and only recently found out the car needed to be taken in to see if it’s a total. Who called me? It wasn’t the insurance agency or claims…. It was the tow truck company to come get my car for the appraisal. When I signed up I thought I was in good hands. I’m not impressed and this has been the most stressful ordeal. Due to my experience, I can’t say I recommend this company or specific branch. Edit: you also said on your initial call that one star wouldn’t matter to you because you have a “high rating”. The initial quote was just that, an initial quote! I agreed with Erald to put the expensive car rental on my monthly bill. It was my mistake for not following up like I’ve had to do every step of the way. You called me only because you wanted to remove the one star. Not one time did you try to improve the service or the problem itself. So yeah, the one star stays because of the car rental fiasco that was on your end as well as for the lack of communication every single step of the way through this ordeal. Don’t worry, people will find out the ineptitude when they really need your company for its intended purpose."
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Brenda Wright

July 5, 2023

5  out of  5 rating by Brenda Wright
"This state farm office is the best insurance company they go above and beyond in all they do for you.. five stares."
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James C

June 29, 2023

5  out of  5 rating by James C
"Erald was great help. Explained everything and got me a much cheaper rate. Appreciate it!!"
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Oleksandr Daneliuk

June 28, 2023

5  out of  5 rating by Oleksandr Daneliuk
"Best insurance company you can find, switch to them without any doubts. They will save your time and money."
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Suresh Chandra

June 26, 2023

5  out of  5 rating by Suresh Chandra
"Erald was really cool and patient. He is good at explaining and helping us to choose better options with best quote price."


March 9, 2023

5  out of  5 rating by ROSAURA CIULLO GALLO
"I was refer to Rick Hitlle by a friend. I needed to evaluate better options for both my auto and home insurance as my previous insurance did skyrocket my premiums without any specific reasons. Imani was who helped me out to customize my auto and home . She did a fantastic job, she was very professional and polite. I will definitely give her a 5 start review."
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Stephanie Bell Hudson

March 1, 2023

5  out of  5 rating by Stephanie Bell Hudson
"Imani Pettiford @ Rick Hittle State Farm is the best!! She is always professional and pleasant. Any time I reach out for with a request or a concern, Imani is quick to respond and always helpful. She consistently provides stellar customer service and she is certainly an asset to State Farm! SBH"
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Stephanie Pettiford

December 29, 2022

5  out of  5 rating by Stephanie Pettiford
"I highly recommend this agency! Imani is not only friendly and knowledgeable, she is very patient and understanding. She answers all your questions timely and efficiently. If you are looking to make some changes in 2023 for your insurance needs, this is your one stop shop!"
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Yurub Mohamed

December 22, 2022

5  out of  5 rating by Yurub Mohamed
"Imani was such an amazing person, she helped me understanding every detail and made me confident on my purchase. Highly recommend this agent."
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Jason Jutte

October 19, 2022

5  out of  5 rating by Jason Jutte
"Being new to the US and needing auto and home insurance, Erald was very upfront and knowledgeable with what my family needed. He was able to have the quote and insurance policy ready in the same day as well as save me some money. Great service and highly recommended!"
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Cortney Shepard

October 14, 2022

5  out of  5 rating by Cortney Shepard
"Imani is the best! She takes her time to go over every coverage and helps you understand what you're buying and the value. I highly recommend this agency!"
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October 3, 2022

5  out of  5 rating by A S.K
"Starting my new policy with State Farm was a breeze. The agent Erald Kuqi was knowledgeable and courteous who helped me throughout the process. He also saved me money compared to my last policy with other insurance company. I’m glad that I switched to State Farm after 6 years."
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Jay Patel

September 15, 2022

5  out of  5 rating by Jay Patel
"Just call for a quote and get it done in a day."
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Nico Aguilar

August 30, 2022

5  out of  5 rating by Nico Aguilar
"I want to take the time to thank Erald, at State Farm, for being patient and explaining the in's & out's of the home policy. I learned quite a bit in our discussions. You guys are now covering my vehicles and home and it is a comfortable feeling having that in place. Rick H, You have a good member on your team in Erald. Y'all keep doing what y'all are doing! Respectfully, Nico-"
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Trista Kesner

August 30, 2022

5  out of  5 rating by Trista Kesner
"Erald was wonderful and helped me with my policy today. Rick has always been a pleasure to have on my side when it comes to insurance. I’ve had a policy with them for several years now. Great customer service"
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rick valdez

June 9, 2022

5  out of  5 rating by rick valdez
"I’m so grateful for Cat, I simply call for a quote and she was able to come up with the Best price 🤩 Very Professional and Top quality service. Cat is an Amazing and Friendly person that you will automatically connect and take pride of her work. Highly Recommended ! 😎"
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Donald Odell

June 2, 2022

5  out of  5 rating by Donald Odell
"Julie T.has been a wonderful person to work with.. She has been pleasant, efficient, and truly a great asset to Rick Hittle Agency..... Thanks Julie"
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Ty Formby

May 26, 2022

5  out of  5 rating by Ty Formby
"This State Farm branch does an excellent job! I recently reviewed some things on my policy, and I was helped by Cat. She was very friendly, easy to talk to, and very knowledgable. I highly recommend working with her!"
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Jelani Hurtault

May 24, 2022

5  out of  5 rating by Jelani Hurtault
"Just scrolling through these other reviews should let a reader know just how great Cat is. I recently purchased my first car, and am about to move into my first apartment, and she has been the absolute best in helping me navigate through this process for the first time. I was actually excited to call in about my rental insurance because working with Cat is such a pleasant experience! Couldn't recommend Catlin Pellecchia enough!"