State Farm® Insurance Agent Rick Hittle

"Imani helped me with several questions I had and really took the time to answer them."

"Our family has used State Farm Insurance since 1978. We have been with Rick Hittle for most of those years. We’ve had a minimal claim record. A major hailstorm in June 2024 that totaled the roof. After stalling for weeks, State Farm sent an assessor over who assessed damage just under our deductable. State Farm’s estimate was $60 thousand dollars less than several roofing estimates I had gotten while waiting for State Farm. My repeated requests to have a State Farm, representative review the damage was treated by Rick Hittle as if I was totally unreasonable. I even called the State Board of Insurance to inquire whether it was reasonable to ask for a second opinion from our insurance carrier. Hittle adopted a victim stance as if I was being a “bully”. I paid for a licensed independent adjustor and was told that my claim was valid, and they encouraged me to pursue it. This resulted in State Farm stalling for a total of 8 months, which involved leaks in 4 different rooms as I was advised not to do repairs until the adjustors reached an agreement. Surprise, State Farm said that the hail damage was too old, and that though we had State Farm Insurance for all those decades, they weren’t responsible. Once it became clear that State Farm was not going to pay, I had to get a loan and pay myself. Hittle was NO help whatsoever. It feels like elder abuse to me!"

"Julie is great! Very prompt and professional. Rick’s office is very efficient and would definitely recommend to family and friends."

"Imani is awesome!!"

"Imani is absolutely amazing! From the very beginning, she made the process of getting life insurance simple and stress-free. She took the time to understand my needs and explained all my options in a way that was easy to understand. I never felt pressured, just genuinely cared for. Imani was incredibly knowledgeable, patient, and attentive to every question I had. She truly went above and beyond to make sure I felt confident in my decision. If you're looking for someone who is professional, kind, and will take care of you like family, Imani is the person to go to. Highly recommend!"

"Imani was very knowledgeable and answered my question professionally"

"Imani is the best!"

"Julie provides me with excellent service and makes doing business with State Farm easy and simple!"

"Julie is amazing! She’s always helpful, responsive, and goes the extra mile to make sure we’re taken care of!"

"Julie was wonderful helping us with our insurance! Highly recommend!!"

"My Insurance was up for renewal with another company. I called Allstate to compare rates and spoke with Julie. She was extremely helpful and quick getting me a quote. She pointed out some additional ways to save and get expanded coverage. Julie was extremely easy to deal with and informative. We were so happy with the service we received. We switched all our policies over within 24 hours."

"Poor communication from this agency and lack of education of the agents. I was told that one of my vehicles was ineligible for coverage and was instantly dropped from the policy. I called multiple times to get help and try to find a solution but was basically blown off. It was not until I requested to cancel the rest of the vehicles on the policy that Mr. Hittle finally stepped in to tell me that they can cover it if I install an anti theft device, which I've had one the entire time! Too little too late. I would recommend shopping with other agents. Update: Mr Hittle has responded to my review beloe. For some reason trying to play the victim as if I have a vendetta against someone I've never met or spoken to. Mr Hittle states that I misrepresented my Kia, but I'm not sure how I could do that since they had the VIN the entire time and I purchased my coverage on the phone with an agent from his agency. It is accurate that I was informed that the vehicle was dropped from the policy and I said that in my original posting. However I did speak to his staff at least three times and told them I had installed anti-theft. It is also accurate that Mr Hittle has tried to call twice now that I posted this review. I understand that it is likely t corporate State Farm that found the vehicle uninsurable, my concern is solely that Mr Hittle failed to step in to assist until after I emailed to request complete policy cancellation. Lastly, Mr Hittle, I resent your statement about my reviews. I believe that reviews are a place to recognize excellent and poor experiences alike. And I understand that all businesses make mistakes. I would not have even written a review if I wasn't digging through my emails to see if you had yet responded to my cancellation request after 3 business days. You hadn't. Which was yet another disappointment. Then I saw the big "please leave us a review on Google" link in your signature which prompted my review, as requested. Thank you for finally responding to both my original email request after 5 business days and my follow up email after 2 business days, today."

"Imani Pettiford is one of Rick's agent's at this State Farm office and she is amazing when she helped me over the phone in switching my car insurance to a recently purchased newer vehicle. Very polite and extremely quick in sending me the emails that I needed."

"I was so nervous about having to change insurance companies, but Erald clearly explained everything and made the process seamless. Highly recommend!!"

"Erald was very knowledgable and kindly walked me through different endorsements and coverage options in a simple and kind way. He made helpful recommendations by keeping my goals and budget in mind."

"Earld is very knowledegeable and professional. If anyone is looking for an excellent agent ask for Earld!!"

"I don't normally write reviews but wanted to highlight the awesome Erald .... He was very knowledgeable and understanding of the needs that I had for my family.... He is extremely patient which made me feel comfortable enough to know I was doing the right thing for my family.. Thank you Erald!"

"I had the pleasure of working with Imani and I can't recommend them enough! Their upbeat personality made the often tedious process of choosing insurance feel effortless and even enjoyable. They took the time to explain everything clearly and answered all my questions with a smile. If you're looking for a knowledgeable agent who truly cares about their clients, look no further!"

"I recently had the pleasure of working with Imani Pettiford at and I couldn’t be more impressed with the experience. From the moment I walked in, Imani’s warm and professional demeanor put me at ease. She was incredibly polite and attentive, making the entire process feel comfortable and stress-free. What really stood out to me was her thorough understanding of insurance policies and premiums. She took the time to clearly explain my options, breaking down complex details in a way that was easy to understand. I never felt rushed or pressured—she made sure all my questions were answered and that I fully grasped how each policy worked for my specific needs. It was clear that Imani wasn’t just trying to sell me insurance; she genuinely wanted to make sure I had the right coverage! Thank you Imani!!"

"Changed all my insurance over to Rick’s agency. He’s a great guy, easy to work with, listens to your needs and makes thoughtful recommendations. Looking now at director’s and officer’s policy. Highly recommended Rick and his team."

"Imani is GREAT! She answered my many questions and reviewed/explained my coverages so well! Thanks Imani!"

"Rick is my trusted advisor when it comes to insurance. His chili and taco soup are good too."

"I moved all of my properties from Allsate to State Farm and saved almost $1000 a month. Thanks Rick!"

"I am amazed!!! Rick Hittle is THE BEST! Since the latest insurance price increases, I've been searching high and low for a good agent and company. Rick put me in an UNBELIEVEABLY good policy for a fair price! He's got my business for years to come! :). Great job!!!"

"Julie is very responsive and has been wonderful in making many changes to my renters insurance for years!"